For hygiene purposes, we are unable to accept returns of food items once sold. In certain cases, we may offer a discount against your next purchase, which will be credited to your JuJu Scoops account balance, for which you need to create an account on the website if you haven’t already. If you have any complaints or queries about the products delivered, please contact us at hello@jujuscoops.com, and we will arrange for a replacement if necessary and approved by the higher management.